Refund policy

Return Policy

At Wire Node, we want you to feel complete confidence in the structural rigidity, cable capacity, and installation finish of our cable management hardware. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Because desk organizer systems involve clamp pressure pads, powder-coated metal brackets, and adhesive tape components susceptible to surface scratches, stripped clamp threads, and peel damage during trial mounting, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Hardware Condition

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following condition criteria:

  • The cable tray, under-desk raceway, magnetic clip, or clamp kit must be completely uninstalled, unmounted onto furniture, and in its original, brand-new condition.
  • Mounting & Adhesive Inspection Notice: Unboxed items may be inspected in hand to verify dimensions and finish. We strictly cannot accept trays that have been clamped or screwed onto desktops (tightening metal clamps onto desks leaves indentation compression marks on silicone clamp pads, scrapes inner bracket finishes, and strips screw sockets). We also cannot accept products where peel-and-stick adhesive backing liners (3M VHB tape) have been peeled, exposed, or applied to surfaces.
  • Powder-coated steel channels and silicone components must show zero scuffs, scratches, cable grease rub lines, or paint chips.
  • Magnetic clips must remain scratch-free with magnets fully bonded and intact.
  • All original packaging—including molded foam inserts, labeled hardware screw packs, hex wrenches, rubber pads, and installation manuals—must remain 100% complete and undamaged inside the return parcel.
  • Custom-drilled bulk office project bundles or commercial pallet orders are strictly ineligible for change-of-mind returns.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because heavy gauge steel cable trays are dense parcels, we recommend using a trackable shipping service and purchasing parcel transit insurance, as Wire Node cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@wirenode.website within 30 days of delivery. Please include your order number, product model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized repacking instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a tray size, clamp colorway, or delivery address), contact us immediately at support@wirenode.website.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our mechanical inspection team will examine each component under bright lighting to verify compliance with our return conditions (unpeeled adhesive liners, undamaged clamp pads, clean unscratched powder coat, and complete mounting hardware). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@wirenode.website for further assistance.